Shipping & Returns

Shipping Information

Shipping Methods & Timeframes

Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take an additional 1-2 days. You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

International Shipping

We ship to most countries worldwide. International customers may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient and are not included in the shipping cost. Delivery times for international orders may vary depending on customs processing in your country.

Tracking Your Order

You can track your order in the following ways:

• Log into your REVIVO account and view your order history
• Click the tracking link in your shipping confirmation email
• Contact our customer service team with your order number

Returns & Exchanges

Return Policy

We want you to be completely satisfied with your REVIVO purchase. If you're not entirely happy with your order, we offer a simple return policy:

• Returns accepted within 30 days of delivery
• Items must be unworn, unwashed, and in their original condition with all tags attached
• Original packaging should be included when possible
• Sale items marked as "Final Sale" cannot be returned or exchanged

How to Return an Item

1. Log into your REVIVO account and navigate to your order history
2. Select the order containing the item(s) you wish to return
3. Follow the prompts to initiate your return and generate a return shipping label
4. Package your return securely with the return form included in your original shipment
5. Attach the return shipping label to your package
6. Drop off your package at an authorized shipping location

Refund Process

Once we receive and inspect your return, we'll process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase. Please allow an additional 2-7 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

We currently don't offer direct exchanges. If you need a different size or color, please return your item for a refund and place a new order for the desired item. This ensures the item you want is still in stock and available for immediate shipment.

Return Shipping Costs

For domestic returns, a flat fee of $5.95 will be deducted from your refund to cover return shipping costs. Returns due to defects, damages, or errors on our part are free of charge.